Category: customer service

Holiday Schedule for YOUR Fitness Facility

The Holiday season is upon us and that often means your business will be closed on those special days. The holidays also mean that personal trainers will be requesting vacation time. Do you have policies that will keep both your clients and your personal trainers happy during the holidays? First priority…. notify your clients if…

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Exercise Tools Clients Have At Home

Since our training studio has been closed for nearly a month due to COVID-19, I’ve been teaching a lot of virtual online classes and training sessions. It has definitely proven that you can train clients remotely! There are literally hundreds of muscle and cardio exercises you can walk your clients through with absolutely no equipment whatsoever. Their…

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Clients Will Love You and Exercise – Try This!

Do you know what our biggest problem is? It is probably your biggest problem too. THE MAJORITY OF PEOPLE DO NOT LIKE TO EXERCISE! The biggest problem working in the fitness industry is that we are offering a product that most people hate. So each and every one of us has to do whatever we can…

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Cancellations Without Stress – 4 Simple Steps

Cancellation policies can be tricky, but with the correct approach they don’t have to mean lost revenue and they don’t have to mean upset clients. The following simple steps help us avoid most of the issues that can arise when a client cancels after our predefined cancellation deadline (24hrs). This can work for you too!…

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Going Outside With Clients? Play It Safe.

It is that time of year when many personal trainers and group exercise instructors start taking their clients outside for workouts. Clients love getting the fresh air and trainers can keep things interesting with TONS of new exercises and adventures in the great outdoors. We have a couple protocols when it comes to bringing clients…

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