Category: customer service

2016 Fitness Business Pep Rally

Here’s some tips to ensure you set the stage for an incredible 2016.  Think of this as a 2016 Fitness Business Pep Rally! Share with your team…. Be at Your Best: Well, as a fitness professional, we expect that year-round, right?! But it’s even more important in the beginning of the year. You can’t afford…

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Give Clients Their Dream Life – Step Five

Achieving Goals and Dream Life – Step Five Be Positively Positive! Achieving dreams requires a little thought and effort but anything worth achieving is worth working for.  So far we have discussed 4 factors for achieving goals; first, set the goals and create the action steps, secondly, we must encourage our clients to move their bodies, third,…

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Cancellations Don’t Mean Revenue Lost!

Cancellation Policies can be tricky, but with the correct approach they don’t have to mean lost revenue and they don’t have to mean upset clients. The following simple steps help us avoid most of the issues that can arise when a client cancels after our predefined cancellation deadline (24hrs).  This can work for you too! Step 1. CSRs (Customer…

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Overcoming Obstacles & Excuses – Week 5

We have made it through the majority of the excuses that your clients will try to use to get out of training with you. After reading these last two scenarios you will be armed with what you need to help your clients overcome these obstacles.  Pretty soon your clients won’t even try to get out of workouts…

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