Category: Operations

Cancellations Without Stress – 4 Simple Steps

Cancellation policies can be tricky, but with the correct approach they don’t have to mean lost revenue and they don’t have to mean upset clients. The following simple steps help us avoid most of the issues that can arise when a client cancels after our predefined cancellation deadline (24hrs). This can work for you too!…

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Going Outside With Clients? Play It Safe.

It is that time of year when many personal trainers and group exercise instructors start taking their clients outside for workouts. Clients love getting the fresh air and trainers can keep things interesting with TONS of new exercises and adventures in the great outdoors. We have a couple protocols when it comes to bringing clients…

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Is Your Fitness Business Making This Mistake?

In all of our conversations and consultations with fitness business owners…one of the most common mistakes we notice is that business systems are not automated and centralized. Too many Personal Trainers and Personal Training departments and businesses continue to use a manual scheduling process. This leads to various scheduling errors, frustrations, ineffective communication processes and…

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Bad Weather Protocol

The best way to deal with bad weather is to take a proactive approach.  So, we recently touched base with our staff members to make sure that IF something were to happen we would have the information we need: Do you have this information from your team? Who could actually get to work? Whose vehicle is capable…

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Overcoming Obstacles & Excuses – Week 5

We have made it through the majority of the excuses that your clients will try to use to get out of training with you. After reading these last two scenarios you will be armed with what you need to help your clients overcome these obstacles.  Pretty soon your clients won’t even try to get out of workouts…

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